REFUND / RETURN POLICY

Unfortunately, every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred as a result of an error on our part, we are more than happy to replace you for your item. Check out our handy list below to determine if you are eligible for a replacement.

 

Our Responsibility

Oops! Somewhere along the way we made a mistake. Don’t worry! If any of the following are the case, we will take care of it for you.

  • Faulty Product - If the product has any damages, stains, or manufacturing defect.
  • Placement Issue - If a print is clearly crooked or off-center (>1").
  • Incorrect Image - If we printed the wrong image.
  • Wrong Item Sent - If we send you the wrong garment, color or size.
  • Late Delivery - If the product is not arrived within the deadline, we will reparation for it. Except factors such as weather, emergencies and the efficiency of the courier service.

Your Responsibility

Oops! Somewhere along the way either you or your customer made a mistake. If any of these are the case, it’s up to you to sort things out.

  • Ordered Wrong Size - Customer ordered wrong size or it did not fit to their satisfaction.
  • Artwork Issue - Low quality print as a result of not following image requirements. (i.e. incorrect print size, resolution (DPI), color profile, or invisible pixels.
  • Incorrectly Provided Address - If you or your customer made an error in the address. Packages returned to us can be shipped again at the cost of the re-shipment.
  • Incorrect Image - You selected the wrong image to be printed.

 

Replacement Request Instructions

If you believe an error has occurred due to a mistake on our part, first of all please accept our sincerest apologies! Your satisfaction and the satisfaction of your customers is of the highest importance to us! We are happy to replace any items that we missed the mark on.

Please follow these instructions for an exchange:

1. Take a photo of the problem - If the problem is print size, please use a ruler.

2. Send an email with the subject line "Order # "YourOrderNumber" Replacement Request" to support@soliddigital.com.

3. Please include the following:

  • The photos
  • A specific description of the issue
  • The Order Number
  • If there are multiple products in an order, identifying the product with the issue.

Our support team will respond within 1-2 business days.

 

Order Cancellation

We are not allow cancel the order once the payment made.

 

If product any issue found, you must notify us within 1 - 3 days after received the products. We will deal with it.

Our Returns address :

Solid Digital Printing SDN.BHD

3, 5 & 7, Jalan Mewah, Taman Mewah,
12100 Butterworth, Penang. Malaysia.

Tel / Fax: +604 - 331 6900