Please read the following terms and conditions carefully before signing up or making a transaction. SolidDigital.net reserves the right to amend these customer terms and conditions anytime, with or without prior notice to customers (hereon refered to as SolidDigital.net customers). As a SolidDigital.net customer, it is your responsibility to know and periodically update yourself on these terms and conditions so as to fully understand your Customer rights and privileges.

1. Membership

1.1 Application for SolidDigital.net membership is open to all Malaysians in Malaysia aged 18 years and above. However, approval of membership is subject to the discretion of the management of SolidDigital.net Printing Sdn. Bhd.

1.2 The management of SolidDigital.net Printing Sdn. Bhd. has the right to decline any individual Customer status or to terminate a Customer's membership at its discretion without prejudice.

1.3 Employees of SolidDigital.net Printing Sdn. Bhd., its affiliates, subsidiaries, advertising agencies and suppliers are not eligible to become SolidDigital.net Members or participate in any SolidDigital.net program.

1.4 Individuals who wish to join SolidDigital.net as a customer must first complete the online registration form on the SolidDigital.net website (http://www.SolidDigital.net).Those who qualify as customers are required

1.5 Registration fee is FREE.

1.6 Newly registered SolidDigital.net customers will be given an official Customer code order to make order transactions with SolidDigital.net. This Customer code is not transferable and is restricted to non-customers or other registered customers.

1.7 Customers may terminate their membership at anytime, and the balance in their account will be refunded within 10 working days. Refund amounting RM5.00 or less will not be made. Those who decide to rejoin SolidDigital.net will have to register and pay the standard fee again. As proof, all requests for termination of membership must be in writing and mailed to Solid Digital Printing Sdn Bhd.

2. Ordering/Operations

2.1 All printing of SolidDigital.net products will be solely undertaken by SolidDigital.net or its appointed vendor. SolidDigital.net members are restricted from submitting any order for an SolidDigital.net product to another printer/lithographer. If a Customer does not adhere to this condition, the management reserves the right to terminate his or her service account and membership as well as demand the return of all materials and information pertaining to SolidDigital.net. in such a case, Solid Digital Printing Sdn Bhd will reimburse that Customer for the return of materials which shall be considered "used" and payment shall be as according and subject to the condition of those materials.

2.2 SolidDigital.net members are solely responsible for their own customers including any transaction such as payment collection.

2.3 SolidDigital.net does not accept direct order(s) from Members' customers.

2.4 All orders must be submitted online. (Refer to website for online ordering procedure)

2.5 SolidDigital.net reserves the right to reject and order that does not comply with the standard product specifications for output set by SolidDigital.net and stated in the members' handbook and SolidDigital.net website.

2.6 Once a Customer submits an order to SolidDigital.net, it is considered as a purchase. Once an order is in process stage ( after filtering/file checking page) it cannot be cancelled or changed. Members who wish to cancel an order before the process stage will be charge a cancellation handling fee amounting to not less than RM80 or 50% of the final total cost of the order (whichever amount is greater). This handling fee will be automatically deducted from the cash advance available in customer's online account. Should there be insufficient funds in that customers account for deduction, that Customer will be prohibited from placing future orders as well as lose all membership privileges until the outstanding amount is paid up within 14 work days after notice is given. Failure to do so, SolidDigital.net reserves the right to terminate that customers membership without giving any notice and forfeit the balance of cash advance in that Customer's account. That Customer will also be barred from re-registering/rejoining.

2.7 If customer is required to amend and resend artwork file to SolidDigital.net, Customer must do so within 14 working days after "Pending" notice is given by SolidDigital.net or else 20% from the final printing fee will be automatically deducted for handling charges and the balance credited back into that Customer's account.

2.8 Order will not be processed if printing fee due exceeds the available funds in Customer's account. Should this happen, customer is required to top-up (reload) cash advance in order to proceed with the order

2.9 SolidDigital.net provides printing services to its Customers only

2.10 SolidDigital.net will not provide colour proofing or proofreading services. However, we do provide Contract Proofing which is an optional service. (See Contract Proofing for more details)

2.11 SolidDigital.net does not provide hardcopy of official receipts for purchases. Customers can print out the official receipts for their completed orders from the "Track Order" page in the Customer webpage.

2.12 The SolidDigital.net Customer Account is updated daily and Customers can trace and print the statement of account from the Customer Account Section.

2.13 SolidDigital.net Customers are required to have adequate funds (cash advance) in their account to make an order.

2.14 SolidDigital.net shall take legal action to prosecute any Customer whom we suspect of making fraud deposits/payments to us. We shall also terminate that Customer's membership and bar him/her from further use of our services

Payment / Depositing (Credit Reloading) Cash Advance

3.1 As SolidDigital.net uses a prepaid system, orders will be debited from Customer's cash advance. Payment for membership registration: SolidDigital.net Customers must fax a copy of the bank deposit slip or funds transfer printout with the sign-up confirmation printout to SolidDigital.net upon paying registration fee and/or depositing cash advance (for payment method through bank deposit or online interbank funds transfer only). All deposited cash advances must tally to reload amount that customer has indicated in the Reload Page. If deposited cash advance does not tally with the amount Customer has requested to reload on web page, that deposited amount shall be the final amount credited into Customer's SolidDigital.net account.

3.2 Registration Payment / Cash Advance Reload Methods:

1. CASH BANK-IN to Solid Digital Printing Sdn Bhd and deposited into Solid Digital Printing Sdn Bhd bank account at PBB(formerly Public Bank Berhad): XXXXXXXXXXXXXXXXXX.
2. CHEQUE made payable to Solid Digital Printing Sdn Bhd and deposited into SolidDigital.net bank account at PBB (formerly Public Bank Berhad): XXXXXXXXXXXXXXXXXXXXX
3. INTERBANK FUNDS TRANSFER to SolidDigital.net PBB (formerly Public Bank Berhad)

3.3 Activation of an SolidDigital.net Cash Account is subject to SolidDigital.net management approval and successful clearance of cheque or cash deposit or funds transfer verification by the bank.

3.4 Minimum cash advance to reload:

1. Cash(Bank-in) = RM60. Incremental in RM60s (ie. +RM60. +RM160. + RM220. +RM210 etc.
2. Cheque Deposit = RM60. Incremental in RM60s (ie. +RM60. +RM160. + RM220. +RM210 etc.

For reloads using cash or cheque deposit or interbank funds transfer, Customers are required to print out the reload request statement from Customer Page and fax it to SolidDigital.net along with the bankin receipt/statement as proof of deposit.

3.5 SolidDigital.net does not provide for cash Advance Reload/Deposit. If you require a statement of proof for your Cash Advance Reload/Deposit , you can print a Reload Confirmation Slip for the Reload Account page.

3.6 Official Receipts for completed orders can be downloaded and printed out as reference from the My Account page after your account login.

3.7 Customer's deposit of cash advance will be forfeited automatically if the SolidDigital.net Customer Account is inactive for more than one year from the last transaction.

3.8 Any balance in an SolidDigital.net Customer Account is refndable upon termination of membership by either party. As proof, all requests of termination of membership by either party must be in writing.

4. Pricing / Delivery

4.1 All product prices (except Pre-inked stamps & BIZ-Documents and unless stated otherwise) are based on full colour offset printing.

4.2 There is no surcharge for standard delivery.

4.3 Exact reprints will be charged at the same price.

4.4 Services, products and pricing are subject to change from time to time.

4.5 All goods are delivered to SolidDigital.net members by SolidDigital.net's appointed courier service company.

4.6 SolidDigital.net will not liaise with any customer on Customer's behalf.

4.7 SolidDigital.net will only entertain requests for rushed deliveries through its optional Rush Order service. For special arrangements, Customers are required to write in or call Customer Service with their enquiry.

4.8 SolidDigital.net will only provide free "standard" delivery to addresses according to the region of Customer's membership address. (ie. West Malaysia members enjoy free delivery in West malaysia only).

4.9 All goods will be delivered directly to SolidDigital.net Customers and cannot be collected from the SolidDigital.net premise, or any of its ODM premises.

4.10 Goods delivered to SolidDigital.net Customers are packed according to SolidDigital.net's standard packaging and with printed samples attached to the outside. Once goods have left our ODM premises, they are no longer the responsibility of Solid Digital Printing Sdn Bhd. if there are any discrepencies in the print quality or quantity of goods. Customers are advised to call the SolidDigital.net Customer Service to lodge a complaint.

Artwork File Preparation / Transfer

5.1 All artworks should be saved into individual files and according to each order.

5.2 All artworks must be sent to SolidDigital.net through the internet or by courier service. Please download artwork specifications from our website to learn how to prepare file for uploading.

5.3 Due to the different colour displays on various monitors, printed colour of end product may differ from what appears on screen. Therefore SolidDigital.net will not be responsible for colour discrepancies in the end product as a result of Customer's reliance on the said colour displays instead of SolidDigital.net's CMYK Colour Reference manual to set his/her colours for output.

5.4 SolidDigital.net uses international colour measurement standards (densitor) and has a process colour combination tolerance of ± 0.10 density. While we do not guarantee exact colour match of your artwork reprints, we endeavour to minimize colour inconsistency in output by applying DeltaE 8 (a printing standard to measure CYMK colour combination inconsistency). To ensure DeltaE 8 standards are met in all our products, our QA department utilizes an X-Rite Densitometer colour measurement machine. We are one of the few printers in Malaysia that are equipped with this state-of-the-art tool.

5.5 To avoid delays or inconveniences, SolidDigital.net Customers are advised to check that their artworks comply with all the SolidDigital.net standard specifications, settings and format.

5.6 Auto Preflight Process
Before ordering, all customers are required to upload their PDF/Artwork file for inspection by SolidDigital.net's auto preflight software which comes embedded in the artwork uploading module to ensure compliance with our selected PDF quality specifications

5.7 Job Pending Cases
In the event SolidDigital.net detects that Customer's submitted artwork for printing does not comply with SolidDigital.net artwork setting standards:

5.8 SolidDigital.net cannot be held liable for any consequences in the event an artwork error goes undetected.

5.9 artwork sent must be in a single layout. Any imposing of the artwork will be done by SolidDigital.net.

5.10 No changes can be made to the artwork once submitted to SolidDigital.net for printing. Only amendments required to correct and complete pending jobs will be accepted.

5.11 SolidDigital.net customers are required to resend artwork for every repeat order.

5.12 SolidDigital.net is not responsible for Customer's copyright infringement of artwork content

5.13 SolidDigital.net will not print jobs that contain offensive literature or images.

General Expectation on Printing Outcome

6.1 Colour reproduction or accuracy is generally subject to the limitations of gang-run printing method. Therefore, the accuracy of colour reproduction is NOT guaranteed as stipulated in our Colour Disclaimer (clause #7).

6.2 SolidDigital.net assures you that the colour reproduction & consistency of every piece of your product printed in the same bath will meet DeltaE 8 requirements. We cannot be held liable for colour variations between jobs printed in different bathes at different ordering periods.

6.3 Tolerance of the cutting edge is +- 1.5mm.

6.4 Printing surface dotted with dirt shall not be more than 1 dot per 5cm² and the dot shall not be bigger than 0.3mm.

6.5 While SolidDigital.net will take every caution when handling pressure sensitive materials like carbonless copy paper(NCR), we cannot guarantee that they will be completely free of markings after print.

6.6 For products with Spot UV finishing, tolerance of registration is +- 0.25mm. Customer may not reject order if UV defects only 2% below of the printed quantity per order.

7. Colour Disclaimer

In order to provide a cheaper end cost to our members and a quicker turnaround of the printed matter, SolidDigital.net groups together CMYK work. This form of printing referred to as "gang-run printing" or "batch printing" is used for the printing of SolidDigital.net's standard products, and marginal variations are to be expected from one print run to another.

As such, while we take great effort to match colours as accurately as possible, we cannot be held liable for these marginal colour variations or inaccuracies in the printed matter which may be more evident in reprints.

A 100% colour match is not possible. The most accurate means of colour matching entails printing the job in isolation (entire-run print) as a stand alone job. This means of printing should be support by contract proofing and will result in the print cost of the job being significantly greater.

8.Product Refund/Reimbursement

If you are not satisfied with any product, please e-mail Customer service within 7 working days of receiving your order. Please include your Customer number, order number and reason for dissatisfaction. If you have not received your order within the specified delivery time, please contact Customer Service (FEEDBACK) not later than 7 workings days from the date of the specified delivery time. Our customer services department will review your complaint and work with you to to meet your expectation. PLEASE NOTE: we will only reprint or refund the cost of any print job that fails to meet the conditions under the General Expectation on Printing Outcome ( Terms & Conditions , Clause #6 ).However, we are not responsible for typing, image, or design errors introduced by customers in the artwork/document creation process. In an effort to keep cost down and pass those savings along to our customers. SolidDigital.net does not review artwork/documents for content or spelling. In no way shall either Solid Digital Printing Sdn Bhd. or its subsidiaries, offices, directors, shareholders or employees be liable for any special incidents, indirect or consequential damages, mistakes or rejects of any kind whether or not the party has been advised of the possibility of such damages or rejects arising out of or related to an SolidDigital.net Customer's actions(s), The terms and conditions constitute all terms and agreements relating to Customers participating in the SolidDigital.net Customer Program.

9. SolidDigital.net's intellectual Property Rights

The names, text, images and logos identifying SolidDigital.net or Solid Digital Printing Sdn Bhd and their products and services are subject to copyright, design rights and trademarks of the Solid Digital Printing Sdn Bhd. Nothing contained in these terms shall be constructed as conferring by implication, estoppels or otherwise license or right to use any trademark, patent, text, design right or copyright of SolidDigital.net or SolidDigital.net Corpotration Sdn Bhd. Unless stated in written consent, a Customer or party has no right to produce, copy, disseminate the names, text, images and logos identifying SolidDigital.net or Solid Digital Printing Sdn Bhd and their products and services.

If Solid Digital Printing Sdn Bhd suspects a Customer has violated this condition, the management reserves the right to terminate that Customer's service account and membership as well as demand the return of all materials and information pertaining to SolidDigital.net. In such case, Solid Digital Printing Sdn Bhd also reserves the right to take legal action against any Customer who misuse any trademark, patent and design right or copyright of SolidDigital.net or Solid Digital Printing Sdn Bhd

10. Contributions to the SolidDigital.net Website

While members are invited to submit any contribution to the SolidDigital.net Website (include any text, photographs, graphics video or audio) Customers agree, by submitting your contribution, to grant Solid Digital Printing Sdn Bhd, a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to their contribution worldwide and/or to incorporate their contribution in other works in accordance with privacy restrictions set out in the SolidDigital.net's privacy policy. If a customer does not want to grant to SolidDigital.net the rights set out above, that customer is prohibited from submitting his/ her contribution to the SolidDigital.net website.

11. Privacy Policy

11.1 we collect information to process your order, guide and enhance your online experience and to supply you with information in which you have expressed an interest.

11.2 At any time you can edit your account details and email address.

11.3 When you log in we collect name and address, telephone, email address, user name and password. This provides us with default details for your order processing and sets up security - so viewing of your account details, design and order history is password protected.

11.4 To help you choose the right product and design to suit your purpose/business we ask you to make selections and choices - Only the design details are collected if you choose to save or order.

11.5 When you order we allocate you a customer number, capture order details and credit card details (if applicable) to process and fulfill your order. Invoicing address and shipping address are retained when you register as a Customer so that you do not have to enter them again. Order details are detained in your order history.

11.6 when you enter credit card details you are in communication over a secure link with a direct merchant system operated by our appointed merchant. They retain details of the credit card transaction and not SolidDigital.net. You must enter the details for each purchase for security reasons.

11.7 To assist you with our promotions and marketing, and tailor our service to your needs we will ask you for feedback about your business and any information you may require. Supply of this information other than those that state otherwise is optional and not mandatory. All this data will be stored so that we can efficiently meet you needs.

11.8 Security- Access to your account data is password protected. Credit card details are processed by our appointed merchant's secure server.

11.9 Cookies - We use cookies to personalize your interface with the site. They are small packets of data stored by your browser in your computer's hard drive to identify yourself to us. your browser may have a feature to disable cookies or you can delete them if you wish and your interface will not be severely restricted.

11.10 We are interested in your comments and will be please to answer any questions concerning our privacy policy. Click "feedback" on our Customer page to email your enquiries and comments to our customer service team.

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